Larry Cox
President
The Individual Comes First:
Everyone in our company knows that to be the preferred steel contractor, we must recognize that we are not just selling construction; we are also selling the relationship with our customer. I have always believed that before SSC can satisfy you as a client, that we must first understand and satisfy you as a person. In this organization, we value the individual first.
The Level of Service That Counts:
Most companies go through three stages in their service: the first - meeting the minimum needs of the customer; second - offering the product the customer wants; and the third - surprising the customer with the "possible service". We operate in the third stage at Steel Service. In fact, I find it hard to believe that anyone can stay in business without functioning in stage three.
You Will Never Have to Yell:
In today's world, second-rate service has come to be accepted as something we must live with. Service has sunk so low that fewer and fewer people complain; they have literally given up. Companies have supposedly been unable to show that increased service adds to their bottom line. This translates into businesses spending less and less on training and staffing until customers yell.
Our Reputation is our proof:
At Steel Service we pursue the opposite philosophy, because we've proven that training our people and providing a level of staffing to enhance service directly contributes to the bottom line. Without that philosophy, we never would have achieved our respected position in the industry.
Sincerely;
Lawrence A. Cox, President
